Noise Buddy Privacy Policy

This privacy policy for the Noise Buddy app details how we collect, use and protect all your data obtained from the app and its corresponding smartwatch. We value your trust for sharing your information with us. Making sure that all our customers are aware of the terms of our privacy policy allows us to provide you with the best possible services. Make sure to read the policy in its entirety to better understand how your information is managed.

It is the sole responsibility of parents, guardians or other legal bodies to consider the terms of the privacy policy and offer consent to the wearer of the watch wherever applicable.

For parents of children under the age of eighteen in India, please refer to the privacy policy to better understand our practices in relation to the collection of personal information from your child.

Information collected, held and used by us.

The information we collect can include:

1. Personal details - first & last name, username, DOB, gender, and/or other similar identifier.

2. Contact details: This includes your billing address, email and phone number.

3. Third-party data: This includes your name, phone number and photo (optional).

4. Daily usage data: We collect daily information on how you interact with the app to optimise your experience.

5. Device data: This includes things like your phone number, network information, internet provider, operating system, location, time and other such technical information.

6. Profile information: Data related to your username, password and security pin.

7. Audio/Visual data: This includes your pictures and call recordings. (optional)

8. Location information: We collect your location data and follow all safe zone parameters.

9. When you connect the Noise Buddy app to a corresponding smartphone we collect the location information of both the smartphone and the smartwatch. This data is collected to assist parents/caregivers determine the wearer's location. If the background location on your device is turned on, we will periodically collect your location information even when you may not be directly using our services.

10. Health data: This includes height, weight, daily activity levels, general physical ability and any pre-existing medical conditions.

How is your information collected?

Your personal information can be collected from a number of sources.

Information provided by you

The following information is collected directly from you - any form of communication with us, any information revealed while filling a form in an application or survey. We also collect your information when you have availed any form of our service. Sometimes a full report for all such information may also be generated.

This information is used to check, improve and maintain our existing services. It can also be used in correspondence to you, when you may raise a query in regard to our services.

Information we collect

We can collect the information made available to us via third parties.

Upon using our app or corresponding services, data is collected to develop future advertisements and offers.

Location data is also collected in a number of ways. This includes tracking your GPS, nearby Wi-Fi networks and mobile tower location.

Upon pairing your Noise kids smartwatch to the Noise Buddy app, the location of the wearers device is sent to our servers. The accuracy of the location is similar to the location data that a parent or guardian has access to via the Noise Buddy app.

Third party information

Information is collected from other sources which may include trusted partners and service providers with whom we operate emails, accounts, ads and social media networks. Information can also be received from retailers when there may be a customer service issue. All data collected, used and disclosed via third parties is subject to the third parties privacy policy.

Why do we collect, hold and use personal information?

We collect your information for one or more of the reasons mentioned below:

● To restore and maintain your contact information and account details.

● So that you can download or purchase our products/services.

● To maintain communication directly with you.

● To verify and maintain your data for its completeness and accuracy.

● To improve your service quality and work on developing new ones.

● To create customised content that is more meaningful.

● To keep you up to date on the latest security alerts, software and technical updates, messages from support and admin.

● To be able to share marketing communication with you.

● For improving your user experience via conducting surveys.

● To prevent, investigate and find out the potential of unlawful acts, omissions and other practices that can breach the terms of our policy.

● To maintain compliance with all legal obligations.

● To combine and catalogue your information with the data collected from third parties, for use as per the terms set in the privacy policy.

● To ensure that your rights to safety and property are protected.

● To comply with any legal stipulations for the purpose of preventing fraud, and other harmful or illegal activities. This includes cooperation with regulatory and law authorities.

● For any other reason that is made known in the terms of our privacy policy.

Your data will not be used or disclosed for any other secondary purpose, unless you offer us consent.

Who do we share your personal information with?

Internally with our third parties

Information can be shared with any of our affiliated entities and subsidiaries. Any and all information shared will be confidential and treated on a need to know factor.

With service providers

In working with other companies we may share data for the reasons stated in the privacy policy, to constantly optimise and improve our services and products. Information shared with all service providers will be done in accordance with our standards, wherein we only share information that is needed for the specific purpose for which we have contacted the service provider.

For business transactions

At any time, we can choose to sell, merge or even transfer any part of our business or other assets when dealing with third parties. We may also choose to acquire or merge with any other businesses or third parties. Any potential changes in business will be held to the same standard as set in this privacy policy.

For legal processes

If required by law, we may disclose your personal information. This can be mandated via:

● A regulation, legal process or a subpoena

● A valid legal request raised by law enforcement and other government agencies.

● Our own belief that disclosing the necessary information can result in the prevention of any financial or physical harm, including loss or injury.

● A relevant investigation when it is connected with any actual or at times suspected unlawful activities.

The standard maintained to optimise your personal information

We put immense effort in ensuring that any and all information collected from you is reliable, complete and accurate. The accuracy of your information depends on the data shared by you. As such it is in both interests that you provide us with data that is accurate. We may or will not need to consider any other factors to determine the accuracy of information collected. Any personal information shared in accordance with our privacy policy, will also maintain the same standard of accuracy.

Marketing communications

We obtain consent in order to share any form of electronic communications with you. This may include texts, emails, notifications, etc. Such communication can be in relation to our services, new launches, and newly added features. If you choose to opt out of such marketing communication, we can still send you electronic communication for the services for which you have given us consent. We can also communicate electronically with you in response to a query or if you chose to contact us.

Safety of children

Even though some aspects of the app and its corresponding smartwatch are directed to the safety of children via better correspondence with their parents/guardians, the ultimate safety of the child is a parental responsibility. No personal information under any circumstance is solicited from children. Products and services are often directed to parents/guardians. Information is only collected after parental consent is offered.

Queries in relation to the policy

Any queries, complaints, suggestions, enquiries or breaches in regard to the privacy policy, can be taken up at - <link>.

If you suspect that any shared personal information may be compromised, or if you have any other such query, we suggest you raise the matter as soon as possible.

All the steps deemed reasonable and necessary will be taken to investigate your claim and you may be provided with a formal response. Every effort will be made to meet every expectation, within reason, in reasonable time. If it is found that corrective action is needed due to the outcome of the investigation, all reasonable effort will be made so that the situation can be rectified.

Updates to the privacy policy

On our sole discretion, any part of the privacy policy can be modified, replaced, changed or amended at any time.